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Delivery & Returns

Shipping

All domestic orders will be shipped best way via ground. Shipping costs are in addition to the purchase price and taxes. On custom orders additional shipping costs will apply. We will quote all shipping costs at the time of your order.

Returns and Exchanges

As all Tam Wim Rugs are individually handmade returns and exchanges can only be allowed for claims of defect and must be made within 5 days of delivery. All returns and exchanges will be charged a 10% restocking fee. Any return must be undamaged in the original condition and in the original packing materials. Tam Wim will have the sole discretion for determining the validity of any claim of defect. No credit will be issued until the original merchandise is received at the address below:

Tam Wim Rugs
4424 N. Ravenswood
Chicago, IL 60640